Got tickets to canceled PGA Tour tournaments? Here are your refund options

March 30, 2020

The PGA Tour suspended the 2019-20 season indefinitely in early March. While there is hope the season will resume sometime this summer, a host of tournaments scheduled for the spring have already been canceled. That’s tough news for golf fans everywhere. But it’s even tougher news for those who had purchased tickets to attend one of the canceled or postponed events.

So, if you are one of those unlucky fans holding passes to a recently-canceled Tour event, what are you supposed to do now? That depends on which tournament you were planning on attending.

In total, nine regular Tour events have been canceled or postponed so far. If you have tickets to one of those tourneys, you’re in luck. Tournament organizers from each event are offering full refunds for your purchases. Here’s the full list of those events:

March 9-15 – Players Championship (Cancelled)
March 16-22 – Valspar Championship (Cancelled)
March 23-29 – WGC-Dell Technologies Match Play (Cancelled)
March 23-29 – Corales Puntacana Resort & Club Championship (Postponed)
March 30-April 5 – Valero Texas Open (Cancelled)
April 13-19 – RBC Heritage (Cancelled)
April 20-26 – Zurich Classic of New Orleans (Cancelled)
April 27-May 3 – Wells Fargo Championship (Cancelled)
May 4-10 – AT&T Byron Nelson – (Cancelled)

Tickets to the 2019 PGA Championship at Bethpage Black, won by Brooks Koepka.
Tickets to the 2019 PGA Championship at Bethpage Black, won by Brooks Koepka.
Getty Images

Here are the rules and directions for receiving ticket refunds for each tournament.

Players Championship ticket refund policy

For purchases made through THEPLAYERS.com via Ticketmaster, a refund will be issued automatically from Ticketmaster. As a result of the high volume of canceled and rescheduled events Ticketmaster is currently fielding, refunds should be received in as soon as 30 days. To check on the status, visit https://www.ticketmaster.com/h/returns.html or call (800-653-8000).

For General Admission Stadium Passes or Captain’s Club purchases made through the phone or the PGA TOUR APP, a refund will be issued automatically. To check on the status of your refund, please fill out the form below. Please note: if you purchased a ticket via a PGA TOUR Sales agent or the PGA TOUR App, Ticketmaster representatives will not be able to provide an update on the status of your refund.

Valspar Championship ticket refund policy

Individually purchased tickets via Ticketmaster will be refunded in as soon as 30 days. You do not need to request a refund.

If you purchased your ticket at a Publix Super Market, please return to the store with your ticket to get a refund before March 31, 2020.

If you purchased tickets at Hooters Restaurants, take the tickets with the receipt to the Hooters restaurant where they were originally purchased and you will be refunded via your original method of payment. Please make sure to bring the credit card used for the purchase. 

WGC-Dell Technologies Match Play ticket refund policy

For purchases made through www.delltechnologiesmatchplay.com via Ticketmaster, a refund will be issued automatically from Ticketmaster. Refunds should be received in as soon as 30 days. To check on the status, visit https://www.ticketmaster.com/h/returns.html or call (800-653-8000).

For General Admission Grounds or ULTRA Club purchases made through Account Manager, by phone, or through the PGA TOUR APP, a refund will be issued automatically. To check on the status of your refund, please fill out the form below. Please note: if you purchased a ticket via the phone or the PGA TOUR App, Ticketmaster representatives will not be able to provide an update on the status of your refund.

For purchases made through third party purchases (i.e. StubHub, Seat Geek, Vivid Seats, etc.) please reach out to the agency where the ticket was purchased.

Refunds will only be issued to the original purchaser.

Corales Puntacana Resort & Club Championship ticket refund policy

Unlike the other regular PGA Tour events listed, the Corales Puntacana Resort & Club Championship was postponed, not canceled. Therefore, they have yet to announce a ticket refund policy.

Valero Texas Open ticket refund policy

The PGA TOUR announced that due to the ongoing health crisis, events starting with the second round at THE PLAYERS Championship through AT&T Byron Nelson have been cancelled. As such, the Valero Texas Open professional competition along with all other tournament week activities have been cancelled.

Refunds have been issued for individual ticket purchases. Please allow 5-10 business days for the refunds to process and appear on your credit card statement.

The health and safety of our fans, players, sponsors, volunteers and community-at-large remains our top priority.

We look forward to seeing you at the Valero Texas Open next year, April 1-4, 2021.

RBC Heritage ticket refund policy

The RBC Heritage is offering three options for ticketholders for the canceled 2020 tournament:

1. Donate to the Heritage Classic Foundation (a 501 (c)(3) nonprofit organization). The RBC Heritage raises $3 million dollars annually for local charities and has a yearly economic impact of $102 million for the state of South Carolina. The Foundation relies on RBC Heritage ticket sales to fund the majority of its giving programs.

2. Secure your tickets for 2021 RBC Heritage now. We will send you the same tickets for the 2021 tournament.

3. Full refund (Does not include $10 service charge). Your purchase will be refunded to your original payment method.

Zurich Classic ticket refund policy

All tickets and packages purchased through our website, www.zurichgolfclassic.com, or through the tournament office will be automatically refunded.

If you purchased a Suite or Pro-Am package, you will be contacted directly about your refund. Please call 504-342-3000 with any questions.

Wells Fargo Championship ticket refund policy

Individual ticket purchases will be refunded automatically within 15-30 days. Individuals do not need to do anything to obtain their refund for tickets. We appreciate your patience, we are working through the process as quickly as possible.

AT&T Byron Nelson ticket refund policy

Tickets purchased through Ticketmaster.com will be refunded in the coming weeks. For all other ticket purchases, please check back soon for more information. We appreciate the patience and understanding of all those impacted as we work through this process.

2020 major championship ticket refund policy

The situation with the majors is more complicated. So far, only the Masters (originally scheduled for April 9-12) and the PGA Championship (originally scheduled for May 11-17) have been postponed. New dates have not been announced, but rumors suggest both Augusta National and PGA of America officials are hoping to reschedule the tournaments for the fall. Because the new dates are still up in the air, no announcements have been made about ticket refunds to those events.

It seems the U.S. Open will follow suit shortly. Though the decision has not been officially announced, multiple reports last week suggested it would be postponed from its current dates of June 18-21. The Open Championship, which was supposed to close out the 2020 major season on July 19 at Royal St. George’s in England, could become the first major of the year if it keeps its current spot on the schedule, though there is a strong chance the Open will also be postponed.

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